How new nudge experiments in menu design can lead to more sales and healthier customers
Our Smart Menu project has just been shortlisted for the "Best Innovative Environmental Health Solution" CIEH award 2017.
The overeating world
“What should I get to eat?” is one of the most perplexing and frustrating questions we find ourselves asking countless times each day. In fact, we've invented new words (hangry - bad-tempered or irritable as a result of hunger) just so we can describe our frustrations when trying to answer it. This question becomes particularly difficult when we start to look at the environments in which we must make our food decisions – cafés and restaurants. In these environments, the menus primarily include unhealthy foods containing high sugars, fats, and salts. Combine this offering with the fact that we are often tired, stressed, and hungry when ordering food, and you can see why we seek unhealthy food for its fast fixes. Unfortunately, this behavioural pattern impedes our desires and aspirations to lead a healthy lifestyle and eat a well-balanced diet.
The impact of the predicament outlined above, is clear if we look at some numbers; 63% of adults, living in England are classed as overweight or obese. Over 1 in 3 children in the UK are also classed as overweight or obese. And by 2050 more than half of the UK population could be obese. These statistics are pretty staggering. Perhaps what is more interesting, is the idea that nationally we attempt to promote healthier lifestyles but have predominantly targeted the individual and their self-control (dieting and weight-loss). Yet, the environments that we move in, continue to be tailored towards unhealthy eating.
A shift in perspective
The prevalence of unhealthy environments is easily explained. Food establishments stock unhealthy food because it sells more – that’s their incentive. But is environment as important as the individual in our quest to pursue healthier lifestyles? The answer is yes. If we turn our attention to the world of behavioural insights, specifically nudges, we find out that our food choices are mostly governed by the design of our environment itself.
Wait, Nudge? What is this nudge?
A nudge is an innovative behavioural insight method that aims to alter an individual’s behaviour by changing the design and layout of the environment. For instance, by moving apples to eye-level, in a cafeteria, you can increase the likelihood of apples being purchased. Implementing nudges in this manner, can shape a person’s food choices to be healthier.
Putting health back on the menu
Recent nudge research has supported the idea that the way a café’s or restaurant’s menu is designed (colours, icons, words, fonts) can significantly influence how people order food, regardless of what they think they want or need to eat. All it takes is a number of design tweaks and an insight into the behavioural processes behind decision-making. This is where our project idea was forged. We took these principles from nudge theory and previous research and applied them to a café menu in a real-life setting.
Fortunately, we discovered a local café, in Plymouth (UK), and they were more than happy to collaborate on our nudge project. They had a traditional variety of foods on their original menu (ranging from pancakes to sandwiches) and 8-10 tables to seat around 30 customers.
The chosen spud
After spending some time with the café owners and discussing their original menu, food items, and sales, we decided to target their jacket potato sales with our nudge. We made this choice for a number of reasons. Firstly, jacket potatoes were deemed to be the healthiest selection on the menu. Secondly, the sales of jacket potatoes had been limited when compared to other food options. Finally and perhaps most importantly, jacket potatoes represented a food choice that if sold, could provide a high markup value for the café. To put this in context, initially, the café only sold a small amount of potatoes a week – if a “nudge-ified” menu could increase the sales of jacket potatoes, then this would be a perfect incentive for other food establishments to think differently about healthy foods.
Our Smart Menu
We focused on designing a new menu around three main behavioural principles:
Salience – Make the jacket potatoes eye-catching. Utilising colours, images, and the space of the menu to attract the customer’s attention.
Perceived quality – People are more likely to purchase something if they perceive it to have higher quality. Using previous research, we were able to change the way menu prices were represented, which in turn, influenced the perceived quality of the food.
Perceived taste – You are more likely to choose a food item if you know that it’s going to be tasty and enjoyable to eat. By utilising descriptive words such as“succulent” and “fluffy”, you can enhance the perceived taste of the foods.
Once we had designed the Smart Menu, and consulted with the café about its design (we wanted to ensure that we maintained the branding of the café throughout the menu’s design), we planned out our experimental procedures.
Across a two-week period, we designed a study to test the effectiveness of our Smart Menus. During the first week of the study, we kept the café’s original menu in place and collected daily sales data through till receipts. During the second week, we removed all of the café’s original menus and replaced them with our Smart Menus – again collecting sales data through till sales (A-B style).
What did we find?
After analysing the sales data, we discovered that when our Smart Menu was in the café, jacket potato sales were six times greater than the baseline sales. In terms of percentages, that is an increase of over 500% (533% to be precise).
Let’s consider the spectrum of implications that have come out of this work. Firstly, in terms of health implications, we have shown that through a simple change of menu design, you can radically affect a person’s food choice. Most importantly, you can generate healthier food choices. Crucially, this change is not motivated or fostered by an individual’s self-control or desire to be healthier but is instead, prompted by simple changes to an individual’s environment. Compare this with traditional interventions for health change, that ask individuals to “watch what they eat”, calorie count, and restrain themselves. Here, the process is made simpler. The customer enters the café, sits down and looks at the menu. Due to the layout and design of the Smart Menu, the customer selects a jacket potato for lunch instead of an unhealthier alternative. Healthy eating becomes less effortful and more accessible than in traditional interventions.
Secondly, let’s consider the financial implications. With just a few changes to the architecture of the menu, the café gained a significant amount of extra turnover. The cost-effectiveness of these nudge interventions is hugely advantageous for all businesses (small, medium, and large); the difference between the project costs and revenue is remarkable, generating an impressive profit. By targeting healthy food items with high markup, we were able to promote healthier eating for customers while also generating a sizeable financial incentive for the business involved. Hopefully, this evidence can be utilised as a starting point to encourage food establishments to think differently about stocking healthy options.
More broadly, and beyond this project, it is important to note the scope of using nudge across various environments. The elegance of nudge allows application across multiple contexts. In terms of promoting health, consider the use of footprints on the floor to guide shoppers to healthier foods or even simply presenting fruit in smaller bitesize chunks to encourage consumption; there are countless ways in which we can design “foodscapes” to nudge people in the right direction. Going beyond healthy eating and the Smart Menu, the application of nudge for decreasing unhealthy habits (e.g., smoking), promoting prosocial decisions (e.g., recycling, using public bins), and encouraging future planning (e.g., financial saving, pension planning), makes it a practical, cost-effective, and sophisticated solution for the boundless list of 21st century problems.